Please read these terms and conditions carefully. By submitting your order to us, you accept and agree to comply with these terms and conditions. If you have any questions regarding clarification of these terms, please contact us.
DVD Darling guarantees satisfaction with our product: If there is a problem with your order, we will make every reasonable effort to resolve the issue. If redesign or correction is required due to an error on your order form or an error not originating with DVD Darling, you will be responsible for all shipping and handling charges for the replacement DVDs.
Quality of Your Materials
As with any custom product, the quality of the final product depends substantially on the quality of the initial input. DVD Darling has created a comprehensive order form that allows for ultimate customization. If you find the order form lacking in any way, email and phone correspondence is available for any add ons, advice, or pointers you may have. The quality of the photo is ultimately up to you. DVD Darling will do our best to edit your photos for maximum brilliance; however, the age, size, and resolution of your photos will determin the final outcome.
DVD Darling will not knowingly scan any copyrighted materials without written permission from the rightful owner of the material. It is your responsibility, as the customer, to ensure that you are in compliance with copyright laws. Your order includes confirmation that you are authorized to use all photographs and musical works in the creation of your DVD. Non free/royalty free music submitted must be owned by you. DVD Darling is not responsible for verifying copyright information and is hereby released of the liability.
Even though DVD Darling utilizes a reliable and reputable shipping service, we can not be held responsible for any damage that occurs during the transportation of your materials. We will make sure you protect your products with the proper packing materials.
By placing an order with us, you agree that the DVD will not be used for commercial use or distribution in any manner and agree that you are strictly prohibited from selling, copying, publishing or in any manner making available to the general public, with or without charge (including any form of posting on the Internet) any copies of the DVD. You further agree that your use of the DVD must be limited solely to your own personal in-home viewing.
DVD Darling makes every effort to maintain the highest level of quality in our work. On the rare occasion you discover a problem with your DVD (e.g., spelling error, photo out of order, etc.), we will work with you to correct the issue. If you discover a problem with your order, you should contact us within 10 business days, and we will make every reasonable effort to solve the issue. If we are unable to do so, we will refund your money. Please do not return an order without contacting us first and receiving a return authorization.
Archiving Of Materials
DVD Darling archives all final project materials for a period of 12 months to allow for re-orders, changes, etc. These projects are not shared or published with any third party without the consent of you, our customer. After the 12 month period, all project materials will be deleted from our production servers and creating a copy of your DVD may not be possible.
DVD Darling uses the DVD-R format which is compatible with approximately 90+% of all existing home DVD players, but not all. Please be sure to check your DVD player manual/manufacturer to determine if it supports DVD-R. This website is also a good place to look: http://www.dvdrhelp.com/dvdplayers. Sorry, refunds will not be issued for incompatibility reasons.
Payment for Services
All payments are required in full via debit, credit, or paypal before work begins on your DVD. No exceptions.